The Rewired Consumer Enterprise: Getting the Operating Model Right
Explore the Topic
The Rewired Consumer Enterprise: Getting the Operating Model Right
Leaders of consumer health companies are navigating a spate of shocks: economic uncertainty, a tough labor market, and intensifying geopolitical conflicts while consumers continue to change their habits and preferences. Amid these disruptions, business leaders face harder choices. They can no longer focus on either growth or profitability-shareholders demand both, so agility and adaptability are crucial.
At the same time, most consumer health leaders recognize that their traditional “operating model”—made up of a company’s capabilities, organizational structure, ways of working, technological tools, and talent—isn’t nimble enough to anticipate and respond to these changes. During this webinar, McKinsey & Company leaders will share perspectives on how companies can develop an agile, yet simple and clear, model that responds to today’s business complexities and confers competitive advantage.
Get to Know the Presenters
Kate has >10 years leading clients in consumer-facing industries on transformations at-scale. Her operating model work includes major programs in organizational and operating model design, organizational health diagnostics, productivity, org benchmarking, and people implementation for >20 major consumer-facing companies. Kate holds a first-class masters degree from Oxford University, in addition to a law degree from London’s College of Law. Prior to joining McKinsey, Kate worked as an M&A attorney in London, Beijing and New York, for Allen & Overy LLP and Freshfields Bruckhaus Deringer LLP.
Rebecca is a senior expert with 10+ years experience working with retail, apparel and consumer clients on organizational topics. Experience includes operating model design, merger integrations, lean structure and process redesign as well as efficiency rationalization and capability building across front and back office functions.
Relevant experience
- Helped a multi-brand apparel retailer organize for growth across front and back office functions, including identifying cost efficiency opportunities
- Established new Supply Chain operating model for global, multi-brand apparel retailer
- Led marketing, digital/ecomm, loyalty and private label benchmarking for grocer looking to streamline organization
- Conducted front and back office functional benchmarking to support global QSR player’s cost efficiency program
- Led organization, operating model and culture integration work for acquisition of $1B snacking player
- Co-leads Leads McKinsey’s Consumer Organization service line on operating model design, benchmarking, structure, and process diagnostics
Dr. Shaun Callaghan is a board-certified psychiatrist and medical officer at the National Institute of Mental Health (NIMH). With a background in neurobiology and psychiatry, he has led and supported research initiatives aimed at advancing clinical trials in mood and anxiety disorders. Dr. Callaghan brings expertise in psychopharmacology, trial design, and translational research, playing a pivotal role in accelerating innovations from lab to clinic.
CHPA Academy Partner (CAP) Sponsors
Sincere thanks to the following Associate Members for their continued supporting of CHPA Academy and self-care education for our industry via CHPA Academy Partner (CAP) sponsorship:
 Circana transforms complexity into clarity. We’re a leading advisor on the complexities of consumer behavior. Our superior technology and complete view of the consumer inspire our clients to take action and unlock business growth. Check out Circana’s most recent webinar: e-Commerce - Transformation and Acceleration in a COVID World |  Check out Klick's most recent webinar: Hype or Holy Grail: AI and the Evolution of Marketing |
 PatientPoint® is the leading digital health company that connects patients, healthcare providers and life sciences companies with the right information in the moments care decisions are made. Our solutions are proven to influence patient behavior and improve health outcomes, driving value for all stakeholders. Across the nation’s largest network of connected digital devices in 35,000 physician offices, PatientPoint solutions empower better health for more than 750 million patient visits each year. Learn more at patientpoint.com. Check out PatientPoint’s most recent webinar: An Untapped Channel for the '#1 Doctor Recommended' Claim | |
Position yourself as a thought leader in the self-care industry through our CHPA Academy Partner (CAP) Sponsorship Opportunity, starting in 2024.
Contributing to the successful launch of CHPA Academy as the e-Learning platform for consumer healthcare were our Founding Education Partners (FEP), listed below. Thank You to these companies!
